Head Veterinary Receptionist - West Sussex
3 months ago 
185 views
Salary
Up to £28,000
Company
JR Veterinary
Contact
Vicki Senner
West Sussex, United Kingdom
Are you an experienced Veterinary Receptionist looking for an exciting opportunity in the Horsham area of West Sussex? Look no further!
JR’s client is seeking a dedicated individual to join their incredible team as Head Veterinary Receptionist. You'll be the first point of contact for clients, greeting them with a smile and giving their pets a warm welcome. You'll assist with scheduling appointments, answering inquiries, and providing general support.
** Full-Time: 40 hours per week over 4 or 5 days, with a 1:4 weekend rotation.
** Up to £28,000, DOE
Key Responsibilities:
Client Interaction: Welcome clients and their pets upon arrival, assist with scheduling appointments, and provide information and support.
Administrative Duties: Book appointments on the RX Works diary, manage paperwork, and ensure it is scanned onto pets' digital records.
Team Management: Oversee reception team operations, manage rota and authorise holidays and time off in lieu.
Promote Healthcare Plans: Help to promote our Healthcare Plan to ensure pets receive premium discounted preventative treatment.
Liaison: Work with the Vet and Nurse teams on queries and assist clients with appointment bookings and medication collections.
Ordering and Payments: Order food and medication, process payments, and manage 0% finance applications for larger operations.
Communication: Manage a busy reception desk, handle emails and social media inquiries, and ensure daily posts on Facebook/Instagram.
Training: Ensure the reception team is trained in all necessary systems (RX, Deko, PHP Plan, VIP, Direct Claim Information).
Ad Hoc Duties: Perform other reception duties as requested and keep a log of any overtime for management approval.
Candidates will need:
- Previous experience as a Veterinary Receptionist or in a similar customer-facing role within the Veterinary or Medical Industry. *Senior position experience is preferred.
- Exceptional communication and interpersonal skills, strong organisational abilities, and the ability to multitask in a fast-paced environment.
- A genuine love for animals and a commitment to delivering outstanding client service.
- Technical proficiency in computer systems and software.
If you have the experience and passion for veterinary care and are looking for a leadership role that offers a dynamic and supportive environment, we would love to hear from you.
Apply now by contacting JR using [email protected].
Tel: 01392719887
Address:
West Sussex, United Kingdom