Outcomes And Reflective Practice
University of Liverpool
4 weeks ago 
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Date: Monday 8th September, 2025 - Tuesday 9th September, 2025
Start time: 9:00 AM - 4:30 PM
Duration: 2 hour(s)
Cost: £550
Join us for this popular 2 day workshop.
Through a series of presentations, workshops, and interactive group work we will stimulate you to think about making clinical decisions in context, managing mistakes, improvements in practice and 'caring and killing' in practice. You will leave with ideas about how to approach these and similar topics in your reflective writing for the Cert AVP and your practice in general.
Can be booked as a two day workshop or 1 day.
Day 1 Monday 8th September 2025
Optimising outcomes through the customer experience
Understanding today's 'normal'
Social media and reviews - what does this mean for the veterinary profession?
The Customer Experience
Looking at examples of good and bad customer care.
The Healthcare experience
Looking at your own experience with healthcare - what does good and bad care feel like?
What does all this mean to you, as a vet team member?
We only get good outcomes for the animal when we work with the people who care for them. Working together and understanding our clients' lives, routines and expectations.
Day 2 Tuesday 9th September 2025
Reflective Practice – using reflection to tackle ‘tricky topics’ in practice
This interactive day will help you apply the principles of critical reflection to the following topic areas in practice:
Making clinical decisions in context - introducing contextualized care and exploring how the unique factors of each case impact our decision making.
Managing Mistakes – how do we feel and think about things that don’t go the way we intended in practice. We consider why mistakes happen and why we find them hard.
How do we improve how we do things in practice? – introducing systems-thinking for improvement. We explore how to take a systems- approach to quality improvement, clinical audit and clinical governance that avoids focusing on individual blame.
‘Caring and Killing’ in practice – focusing on the challenges to professional identity that can arise when we’re asked to euthanase the animals under our care
The Speakers
Alison Lambert<br /> <br /> Ruth Serlin B Vet Med Cert VA PGCAP MA (Appl Ling) FHEA MRCVS<br /> <br /> Emma Cathcart BVMS(Hons) MSc PSCHF MRCVS
The Venue
School of Veterinary Science, Leahurst Campus
Number of CPD hours this event can be recorded as
14 hours
Registration and Booking
Click here to reserve your place
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